ace63 Terms and Conditions

1 General Provisions and Definitions

ace63 is an online gaming platform that provides various gaming services for players in Bangladesh, including slots, cricket betting, crash, mines and more. The key terms used in these conditions are defined below:

• Platform: The ace63 website, mobile version and all online services.
• Account: The personal profile created by registering on the platform.
• Balance: The total amount of funds held in your account.
• Bonus Funds: Promotional funds provided by ace63 that cannot be withdrawn before specific conditions are met.
• Wagering Requirement: The obligation to place a specified amount in bets before bonus funds can be withdrawn.
• BDT / Taka / ৳: Bangladeshi Taka — the only currency used on ace63.

2 Account Registration and Eligibility

2.1 Age Requirement

To register on ace63 and use any of its services, you must be at least 21 years of age or older. ace63 may request an identity document or other proof at any time to verify age. Any account belonging to a minor will be closed immediately and all balances will be forfeited.

2.2 One Account Policy

Only one ace63 account is permitted per person, household or device. Creating multiple accounts is strictly prohibited. If multiple accounts are detected, all of them will be permanently closed.

2.3 Accuracy of Registration Information

All information provided at registration — name, address, mobile number, email, date of birth — must be accurate and up to date. Providing false information may result in immediate account cancellation.

2.4 Geographic Restrictions

ace63 services are designed to be accessible from Bangladesh only. Accessing the service using a VPN or proxy, or using the service from a restricted location, is a violation of these terms.

3 Account Security and Responsibility

It is entirely your responsibility to keep your account login details — username and password — private and secure. You should not allow any third party to access your account.

• Use a strong password and change it regularly.
• Log out of your account after logging in from an unfamiliar device.
• Do not share your password with anyone — no ace63 staff member will ever ask for your password.
• If you suspect any unauthorized activity on your account, notify the support team immediately.

4 Deposit and Withdrawal Policy

4.1 Deposit Methods and Limits

Payment methods currently accepted on ace63: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount is ৳500 (for each method).

• Deposits are generally processed instantly or within a few minutes.
• Deposits must be made only from a payment account registered in your name.
• Using a third-party payment account is prohibited.
• Large deposits may be delayed if account verification has not been completed.

4.2 Withdrawal Policy

The minimum withdrawal amount is ৳800. Successful withdrawals are generally processed within 1 hour. Withdrawals can only be made to the same payment method used for the deposit.

• Identity verification (KYC) may need to be completed before making a withdrawal.
• If an active bonus is in place, withdrawals may be partially or fully restricted.
• ace63 reserves the right to verify withdrawal requests for security reasons.
• Processing times may vary for bank transfers.

5 Bonus and Promotion Terms

5.1 Welcome Bonus

New players on ace63 will receive a 100% bonus on their first deposit up to a maximum of ৳20,000. To receive this bonus, a deposit must be made for the first time after registration, and any applicable promo code must be provided.

5.2 Wagering Requirement

Before withdrawing the welcome bonus, you must wager 25 times the bonus amount received. For example, if you receive a ৳5,000 bonus, you must complete bets equivalent to ৳125,000.

• Winnings made using bonus funds are added to the bonus balance.
• Winnings from the bonus are converted to real funds only after the wagering requirement is completed.
• Bonus validity is generally 30 days from the date of issue — see the specific promotion page for details.
• Some games may not count towards bonus wagering — please read the promotion details.

5.3 Bonus Abuse

ace63 reserves the right to cancel a bonus and reclaim any associated winnings if ace63 believes a player is taking unfair advantage of bonus offers. Claiming bonuses from multiple accounts, risk-free betting strategies (arbitrage) and multiple members of the same household claiming bonuses in the same way will be considered bonus abuse.

5.4 VIP Cashback Program

The ace63 VIP program has four tiers and weekly cashback is provided at each tier:

• Bronze: Up to 0.4% weekly cashback.
• Silver: Up to 0.8% weekly cashback.
• Gold: Up to 1.1% weekly cashback.
• Platinum: Up to 1.5% weekly cashback.

Players can be promoted to higher tiers over time based on regular and active participation. Cashback accumulates regularly and is generally withdrawable without any additional wagering requirement.

6 Gaming Rules and Fair Play

ace63 is committed to ensuring fair and transparent gaming. Our games use independently verified random number generator (RNG) technology.

• The outcome of every game is entirely random and is not influenced by previous results.
• All bets are final once a game is in play. ace63 reserves the right to void bets in the event of a technical error.
• The use of any software or strategy that alters the normal course of a game is strictly prohibited.
• Any attempt to attack or interfere with the ace63 network or servers may be subject to legal action.

7 Prohibited Activities

The following activities are strictly prohibited on the ace63 platform:

• Money laundering or transactions involving illegal funds.
• Fraud, deception or gaining an advantage by any dishonest means.
• Creating multiple accounts or using the identity of a third party.
• Attempting to obtain bonuses strategically without meeting the bonus terms.
• Interfering with game software or using automated betting bots.
• Harassing or threatening ace63 staff.
• Raising unfounded fraud allegations against ace63.
• Filing a chargeback against ace63 transactions with a payment gateway or bank.

8 Privacy and Data Protection

ace63 makes the security of your personal data its highest priority. To learn more about how your information is collected, stored and used, please read our Privacy Policy.

• All data is protected by SSL encryption.
• ace63 never sells your personal information to third parties.
• Documents submitted for KYC verification are stored on secure servers and used solely for verification purposes.
• Certain information may be retained after account closure to meet applicable legal obligations.

9 Responsible Gaming

ace63 believes that gaming is a form of entertainment, not a source of income. We encourage all players to play responsibly.

• Do not bet beyond your means.
• Do not use gambling as a tool to resolve financial problems.
• Contact our support team for self-exclusion, deposit limits and cooling-off periods.
• If you notice signs of gaming addiction, seek professional help.

Visit our Responsible Gaming page to learn more about responsible gaming.

10 Account Suspension and Closure

10.1 Closure by ace63

ace63 reserves the right to temporarily or permanently close any account in the following circumstances:

• Violation of any provision of these terms.
• Detection of fraudulent or suspicious activity.
• Providing false identity information or age fraud.
• Suspicion of a security risk or money laundering.
• The need to comply with guidance from a regulatory authority.

10.2 Closure by Player

If you wish to close your account at any time, please inform our support team. All open bets must be settled before the account is closed, and any eligible balance will be returned. If bonus conditions have not been met, the bonus balance will be cancelled.

11 Limitation of Liability

ace63 is not responsible for the following:

• Game outcomes caused by internet disconnection or technical errors.
• Losses caused by issues with your device or software.
• The operations or policies of third-party game providers.
• Any indirect or incidental losses arising from gaming activities.

ace63 always strives to provide the highest quality service. However, the platform is provided on an "as is" basis and ace63 is unable to guarantee uninterrupted, error-free service.

12 Changes to Terms

ace63 reserves the right to modify these terms and conditions at any time. For significant changes, a notice will be sent to the registered email and/or clearly announced on the platform.

• Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.
• If you do not accept the revised terms, you will have the option to close your account and withdraw your balance.
• The latest version will always be available on this page, and the date of the last update will be noted at the top of the page.

13 Dispute Resolution

Any dispute between ace63 and a player will first be attempted to be resolved through discussion.

• To submit a complaint, please contact our support team in the first instance.
• ace63 will provide an initial response within 7 business days of receiving a complaint.
• Complex matters will be worked towards resolution within 30 business days.
• For disputes regarding game outcomes, server logs and RNG records will be considered as final evidence.

14 Contact & Support

If you have any questions or complaints regarding these terms and conditions, please contact our support team:

• Email: [email protected]
• Live Chat: 24/7 live chat support in Bengali is available.

Our support team is available seven days a week, twenty-four hours a day to serve you and provides support in Bengali. For more information, visit our FAQ page.