ace63 Privacy Policy

Your personal information is completely safe with us

Protecting the privacy of every user registered on the ace63 platform is our top priority. Read this policy to learn in detail how your information is collected, stored, and used.

Last Updated: January 2026

Introduction and Scope

This Privacy Policy ("Policy") is issued by the entity operating the ace63 platform ("ace63", "we", "us"). This Policy applies when you use ace63's website, mobile site, or related services ("Services"). By reading this Policy, you will understand what types of information we collect, why we collect it, and what your rights are.

By using ace63's Services, you are considered to have agreed to this Privacy Policy. If you do not agree with this Policy, please refrain from using the Services.

Table of Contents

  1. Information Collection
  2. Information Use
  3. Information Sharing and Disclosure
  4. Information Protection and Security
  5. Cookies and Tracking Technologies
  6. Data Retention Period
  7. User Rights
  8. Protection of Minors
  9. Policy Changes
  10. Contact

1. Information Collection

We collect the following types of information when you create an account and use the Services on ace63.

1.1 Personally Identifiable Information

Information you provide during account registration includes:

  • Full name
  • Email address
  • Date of birth (for age verification)
  • Password (stored in encrypted form)
  • Preferred language and currency

1.2 Identity Verification Information (KYC)

To ensure secure transactions and prevent fraud, we conduct an identity verification (Know Your Customer) process. Through this process we may collect:

  • National ID (NID) or passport information
  • Proof of current address
  • Payment method verification information (such as bKash or Nagad number)
KYC information is stored under strict security protocols and is used solely for legitimate verification purposes.

1.3 Financial and Transaction Information

To process deposits and withdrawals, we collect:

  • Payment method type (bKash, Nagad, Rocket, Upay, bank transfer)
  • Transaction amount and date
  • Transaction reference number

We never store full card numbers or bank account PINs.

1.4 Technical and Usage Information

Information automatically collected while you use the platform:

  • IP address and device identifiers
  • Browser type and version
  • Operating system information
  • Pages visited and session duration
  • Referral URL
  • Gaming activity and betting history

2. Information Use

ace63 uses your information for the following legitimate purposes.

2.1 Account Management

To create and manage your account, verify your login, and confirm your identity.

2.2 Service Delivery

To provide gaming services, process deposits and withdrawals, and manage bonuses and promotions.

2.3 Security and Fraud Prevention

To detect suspicious activity, prevent money laundering, and protect account security.

2.4 Customer Support

To resolve your issues via 24/7 live chat, review complaints, and provide assistance.

2.5 Service Improvement

To analyze user experience, develop new features, and improve platform performance.

2.6 Communication and Notifications

To send important account updates, transaction confirmations, and relevant promotional information (if you have consented).

Important: ace63 never sells your personal information to third parties.

3. Information Sharing and Disclosure

We may share your information with third parties only in specific circumstances and for limited purposes.

3.1 Service Provider Partners

ace63 works with trusted third-party service providers who handle payment processing, identity verification, technical infrastructure, and customer support services. These partners receive only the information necessary to perform their specific services and are also bound by confidentiality agreements.

3.2 Legal Obligations

If disclosure of information is required by law, court order, or regulatory authority directive, we may disclose relevant information. This includes:

  • Assisting in financial crime investigations
  • Anti-money laundering (AML) compliance
  • Court summons or government investigations

3.3 Business Transfers

If ace63 ever undergoes a merger, acquisition, or asset sale, your information may be transferred. In such cases we will notify you in advance, and the new owning entity will be required to maintain privacy protections consistent with this Policy.

3.4 With Your Consent

We will not share your information with third parties for any purpose other than those stated above without your explicit consent.

4. Information Protection and Security

ace63 applies industry-standard security measures to protect your information.

4.1 Technical Security Measures

  • SSL/TLS Encryption: All data transferred between your browser and our servers is encrypted.
  • Data Encryption: Sensitive information stored at rest (passwords, financial data) is protected with advanced encryption algorithms.
  • Firewall and Intrusion Detection: Active monitoring to prevent unauthorized access and cyberattacks.
  • Regular Security Audits: Periodic reviews conducted by third-party security experts.

4.2 Administrative Security Measures

  • Strict access controls — only authorized staff can view sensitive information.
  • Regular privacy and security training for staff.
  • Rapid response plan in the event of a security breach.

4.3 Response to Data Breaches

If a data breach occurs that may affect your personal information, we will notify you as quickly as possible and take the necessary steps to minimize harm. The notification will include the nature of the breach, potential impact, and corrective measures taken.

5. Cookies and Tracking Technologies

The ace63 platform uses cookies and similar technologies to improve service quality.

5.1 Cookie Types and Purposes

  • Essential Cookies: Necessary to maintain login sessions, verify security tokens, and ensure the platform's core functionality.
  • Functional Cookies: To remember your preferences (such as language settings).
  • Analytics Cookies: To analyze user behavior and improve the service. This information is used in aggregated and anonymized form.
  • Security Cookies: To detect and prevent fraudulent activity.

5.2 Cookie Controls

You can reject or delete non-essential cookies through your browser settings. Please note, however, that disabling certain cookies may cause some platform features to not work properly.

6. Data Retention Period

ace63 retains your information only for as long as necessary.

6.1 Information for Active Accounts

All account-related information is retained for as long as your account remains active. This is essential for delivering services, maintaining security, and meeting legal obligations.

6.2 After Account Closure

After an account is closed or deactivated, we may retain certain information for the following reasons:

  • Financial transaction records: for the period required by applicable law
  • KYC verification information: as required by legal requirements
  • Security and fraud prevention records: for the period necessary

Once this period ends, information is securely deleted or anonymized.

7. User Rights

ace63 ensures its users the following rights over their personal information.

Right to Access Information

You may request to view what information ace63 holds about you at any time. Send an email to [email protected] to make this request.

Right to Correct Information

If your account contains incorrect or incomplete information, you may request that it be corrected. Correction requests must be submitted with reasonable supporting evidence.

Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, information required to meet legal obligations may not be possible to delete.

Right to Data Portability

You may request to receive information related to your account in a structured, machine-readable format.

Right to Object to Processing

You can object to marketing communications or certain types of profiling, and we will respect that.

Right to Restrict Processing

In certain circumstances you can request that processing of your data be restricted, such as during a dispute about the accuracy of the data.

To exercise any of your rights, contact us at [email protected]. We will respond to your request within a reasonable time.

8. Protection of Minors

8.1 Age Restriction

ace63 services are strictly for individuals aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. The age verification process during account registration enforces this policy.

8.2 If a Minor's Information Is Identified

If we learn that a minor has created an account on our platform, we will immediately close that account and delete all their data. If you believe a minor is using ace63, please let us know at [email protected].

9. Policy Changes

9.1 Updates & Notifications

ace63 may update this privacy policy from time to time. For any significant changes, we will:

  • Update the "Last Updated" date at the top of the policy
  • Send a notification to registered users via email (for notable changes)
  • Display a notice on the platform

9.2 What Continued Use Means

Continuing to use ace63 after a policy update will be considered your acceptance of the revised policy. If you do not agree with the changes, you have the right to close your account.

10. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact our privacy team.

Privacy Contact

Email: [email protected]

Live Chat: 24/7 support available in Bengali

We will properly review any request related to the protection of your data and respond within a reasonable time. ace63 treats your privacy with the highest importance and is committed to ensuring a safe and trustworthy gaming environment.

Related Policies

To understand the full service policies of ace63, please also visit the following pages: