ace63 Responsible Gaming — Your safety is our priority
ace63 believes gaming should be enjoyable, not stressful. Our responsible gaming policy and tools help you play safely.
Why is responsible gaming important?
Online gaming is a form of entertainment that should be enjoyed in the right way. ace63 always wants its players to game responsibly and stay aware of their own limits.
We recognise that for some people gaming can become a problem. That is why ace63 has put several protection measures in place to help you control spending, take breaks, and step away completely when needed.
Remember — gaming should be for entertainment only, not as a source of income. Always play within your means and do not chase losses.
Important Notice
ace63 is for players aged 21 and above only. Gaming by minors is strictly prohibited. If you feel gaming is affecting your daily life, relationships, or finances in a negative way, please contact our 24/7 support team.
Our Protection Tools
ace63 provides various tools and measures to keep players safe. Using these tools, you can take control of your own gaming experience.
Deposit Limit
Set a daily, weekly, or monthly deposit limit. Once set, it takes effect immediately. A 24-hour cooling-off period applies to increasing a limit, but reducing it takes effect immediately.
Session Time Control
Set how long you want to game each day or per session. Once the set time is up, you will automatically receive a warning and your session will be paused.
Time-Out (Break)
If you want to take a temporary break, set a time-out from 24 hours up to 6 weeks. During the break you will not be able to log in to your account or make a deposit.
Self-Exclusion
If you feel gaming has become a problem, choose long-term self-exclusion. Once activated, your account cannot be reactivated before the specified period ends.
Age Verification
ace63 strictly ensures that only players aged 21 and above can register and game on the platform. Verification documents may be requested for accounts under suspicion.
24/7 Support
Our 24/7 live chat support in Bengali is always ready for any gaming-related concerns. Reach out to us — we are always ready to help.
Signs of Problem Gaming
If you or someone close to you shows the following signs, seek help promptly:
- Betting beyond your means and playing again to recover lost money.
- Neglecting daily responsibilities while constantly thinking about gaming.
- Hiding gaming activity from family and friends.
- Trying to stop gaming but being unable to do so.
- Borrowing money or spending savings for gaming.
- Feeling restless or irritable when not gaming.
- Gaming for long periods while avoiding work, studies, or family responsibilities.
- Using gaming to relieve stress or anxiety.
Ways to Keep Yourself Safe
Set a Budget
Before you start gaming, decide how much you can afford to spend and stick to it strictly. The minimum deposit on ace63 is ৳500 — only deposit what you can afford.
Track Your Time
Keep track of how long your gaming sessions last and use our time-out tool. Take breaks between long sessions and focus on other activities.
Play with a Plan, Not with Emotion
Do not play out of anger or frustration after a loss. Each game is independent and past results do not determine future outcomes.
Stay Open with Family and Friends
Do not keep gaming a secret. Talk to your loved ones about your gaming habits and listen to their views.
Take a Break When Needed
If gaming feels like too much, activate a time-out or self-exclusion on ace63. Taking a break is not a weakness — it is the smart thing to do.
Limit and Exclusion Details
The following measures are available on ace63 to help you stay in control of your gaming experience:
Setting Financial Limits
Set daily, weekly, and monthly deposit limits. Reducing a limit takes effect immediately; increasing one requires a 24-hour wait. Minimum deposit is ৳500.
Setting a Loss Limit
Decide the maximum amount you are willing to lose in a given period. When this limit is reached, gaming will stop automatically and a cooling-off period will apply before any changes can be made.
Temporary Break
Take a temporary break from 1 day up to 6 weeks. During the break period, you will not be able to log in to your account or make a deposit. Your account will resume automatically once the period ends.
Long-Term Closure
Close your account for 6 months to 5 years or permanently. Once exclusion is active, reactivation before the period ends is not possible. Our support team will assist you with this.
Minor Protection and Parental Controls
ace63 strictly ensures that only players aged 21 and above can use the platform. It is the responsibility of parents and guardians to keep children and teenagers away from online gaming.
If younger members of your household use the same device, make sure your ace63 account has a strong password and always log out after use.
It is recommended that you install parental control software on your device to prevent minors from accessing gaming sites. If you suspect a minor has used your account, notify our support team immediately.
A Note for Parents
If you believe your child is attempting to access your ace63 account, inform our support team right away. We are ready to provide full assistance in securing your account. Remember — ace63 is for players 21 and above only.
Need Help? We Are Here
Do not feel ashamed if gaming becomes a problem. Seeking help at the right time is the smart thing to do.
ace63 Live Chat Support
24/7 live chat support in Bengali.
Contact our support team to discuss gaming concerns, set limits, or request self-exclusion.
Responsible Gaming FAQ
Common questions about responsible gaming are answered below.
Play Responsibly, Enjoy the Fun
ace63 is always by your side. Use our tools to ensure safe gaming and contact the support team whenever you need assistance.
For ages 21+ only. Play responsibly.